Complaints and Appeals

If any company complains or appeals SSM Cert's decision, then the customer who will make an appeal or complaint may submit it directly to SSM Cert. If the problem has not been reached by the customer's approval of the outcome, SSM Cert will submit the matter to the appeals team…

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Withdrawal Certification

Revocation of certification is a continuation of the certification freeze, where the procedure is performed if the certified company does not renew for 1 month after the freezing period ends. If the company has revoked its certification then all matters related to SSM Cert are not allowed to remain in…

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Re-Certification

Recertification audit process Re-certification activity is one of the certification activity process conducted on a company that has been certified for 3 years, in this case the company has conducted surveillance audit or surveillance audit1 and audit supervision or surveillance audit 2. Recertification is done in order to ascertain whether…

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Initial Certification

Initial Certification Decision Information The initial certification decision is the first certification activity for customers to obtain a management system certificate for their company. In this case, if the application and review of the application has been completed then it will be followed up to conduct the first phase of…

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Audit Stage II

SSM Cert will conduct the second phase audit activity with the aim is to conduct an evaluation of the implementation of the conformity of the established management system, including the effectiveness of the management system implemented by the customer. Phase II audit activities will and should be carried out at…

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Audit Stage I

SSM Cert will recommend a phase 1 audit carried out at the requesting site to achieve conformity to the target set by the company. Whatever is done in the phase 1 audit activities are: Conduct an audit of customer management system documentation owned by the customer; Evaluating specific customer locations…

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Certification Application Review

After the request is processed by SSM Cert, it will review the application submitted by the prospective customer as well as any additional information required for the certification activity process prior to the audit activity that aims to: Obtain detailed information about the applicant's organization and the management system of…

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Application for Certification

Companies seeking certification at SSM Cert submit certification applicants and provide information required by SSM Cert to determine the following: Scope of certification; General features of the applicant organization, such as the company name, company address of the physical location and location of the project or other location, significant aspects…

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